Frequently Asked Questions

Click the LOGIN button at the top of any page. Login to your account and select Order history. A summary of all your orders will be displayed. Click on the magnifying glass icon at the top right corner of any order. The complete order details will be displayed. Click on the tracking number to track your order. You will also receive a tracking email when you order is shipped.

Click the LOGIN button at the top of any page. Under the "Registered Customer" section, click on the "Forgot Password" link. Enter the email address associated with the account and the password information will be sent to that email address.

For orders received before 3:00pm CST on a business day, all products except Gold restorations ship in 2 business days. Gold restorations ship in 7 days. Our milling center business days are Monday - Thursday except holidays and posted vacations.

The stl design file for the restoration is the only file required to mill you restoration. Please do not send the prep, antagonist or bite scan files. We do not utilize these files and sending them will only slow down your case upload.